So I mentioned a little while ago that the RAM that got sent for my entertainment machine was faulty. I ran a few tests on it, and it failed spectacularly on each one… so yeah.. bad RAM. I went to the website, tried filling out the “I need to return this POS you sent me” form, but it was broken, so I composed and email to them… then through a series of pages found another link to a return request form, and I filled that one out, and it went through, and after sending the thing in, the resulting page said this:
Thank you for contacting us regarding your RMA issue.
We will get back to you as soon as possible. If you didn’t heard any answer from us within 24–48 business hours.
Um… what? Okay, they’ll be getting back to me as soon as possible.. and if I haven’t heard from them withing 2 days….. Then what!? Also, “didn’t heard” ?! Whatever… I’m just looking to be done with these people.
24 hours pass….
24 more hours pass…
I sent another email, explaining that I had filled out the form in order to return the faulty RAM, and had run tests proving that the RAM was bad, and hadn’t received anything in 2 days, and wanted them to respond as soon as possible.
The next day, I got an email saying they had received my email (the latest one, I’m assuming) and that they were going to personally going to pass it along to the RMA department, and I should be receiving a phone call from them the next morning [Friday].. and if I didn’t get a call, I should call them [and of course no phone number was given.]
To no one’s surprise, Friday came and went without a phone call… I was off in Chicago, if you’ll recall, so yeah.. So finally, on Monday, with still no calls and no emails, I gave them a call. Here’s a snippet of that conversation:
Me: Hi, This is Ron Veenstra. I sent in a return request, and filled out the RMA form, and eventually got an email saying I was supposed to talk to you about getting an RMA number (The RMA number was all I needed. I slap that on package, along with the order number and address, and I can send it off and get the RAM replaced).
Ass-Clown: Okay. [long pause] Did you fill out the RMA form?
Me: Yeah, I filled out the form… and I didn’t hear anything from you in 2 days, so I sent an email, and I got a response from that a day later, saying you guys were going to call me… but I never got that call.
Ass-Clown: [long pause] What was the email address for that?
Me: Um… [thinking: wouldn’t indexing it by order number make more sense? Whatever…]
* I give him my email address
Ass-Clown: [long pause] Um… [another long pause] Yeah, we never received that email.
Me: What email didn’t you receive?
Ass-Clown: The email from that address
Me: I sent 4 from that address, and you replied to one of them. You must have gotten at least one of them, then, right?
Ass-Clown: [Long Pause] Okay… I’m going to put you on hold.
Eventually he returned, and asked for my order number, and issued me a RMA number, and I was all set to return the thing, which I did today. If they
- Don’t send me new RAM
- Send me more broken RAM
- Send me the same broken RAM
.. if they do any of those things, I will kill all the humans